CoolBox Freight Service Shenzhen Co Ltd is an independent international freight forwarder founded and headquartered in Shenzhen, China — the world's manufacturing gateway.
CoolBox was founded by forwarders who spent their careers inside large multinational logistics groups — and who saw how often small and mid-sized shippers get the least attention and the worst information. We built the opposite: a compact, owned-and-operated team where every customer is handled directly.
From our base in Shenzhen, we manage ocean exports, airfreight, cross-border rail, bonded warehousing and customs declaration under one roof. That vertical integration is what lets us commit to transit times and control the parts of the journey most forwarders simply subcontract and hope for the best on.
Today we move more than 25,000 TEU a year for exporters, traders, e-commerce sellers and project cargo owners across more than 120 countries.
Key facts about CoolBox Freight Service Shenzhen Co Ltd.
They are simple, and they are the reason clients stay with us for years.
The number we send is the number you pay. If a surcharge is unavoidable, we tell you before the cargo sails — not after the invoice arrives.
Enquiries get a reply within 30 minutes during business hours. Urgent release and rollover issues get a human on the phone, day or night.
When something goes wrong, we say so early, explain the options and fix it. We do not hide behind carrier blame.
Correct packing, correct classification, correct lashing, and proper insurance cover on every shipment we control.
We combine owned operations in South China with a vetted overseas partner network, so your cargo is handled by people we have worked with — not by whoever answers the phone at the other end.
Own offices and warehousing in Shenzhen, with daily coverage of Yantian, Shekou, Nansha, Hong Kong and Guangzhou airports.
Direct services and agents across Japan, Korea, Southeast Asia, India, Australia and New Zealand.
Contracted ocean space to Rotterdam, Hamburg, Antwerp, Le Havre, Felixstowe, Genoa and Valencia, plus rail corridors to Duisburg, Warsaw and Madrid.
Weekly sailings to Los Angeles, Long Beach, New York, Savannah, Houston, Vancouver, Santos and Buenos Aires.
Consolidation to Jebel Ali, Dammam, Jeddah, Durban, Lagos, Mombasa and Alexandria.
Registered as a Non-Vessel Operating Common Carrier, we issue our own house bills of lading — giving you faster documentation, flexible routing and a single point of contractual liability.
Member of the World Cargo Alliance, the global network of independent freight forwarders. It gives you vetted overseas partners, shared operating standards and financial accountability at destination.
In-house declaration team filing China export and import entries on a daily basis, including weekends during peak season.
Bonded and non-bonded storage in Shenzhen and Hong Kong for staging, inspection and value-added processing.
All-risk marine and air cover arranged through partner underwriters, with claims handled by our own team.
Different commodities need different controls. We have built process for each of these.
Anti-static handling, high-value insurance and tight transit control for finished electronics and accessories.
Consolidation, fulfilment support and last-mile delivery for online sellers shipping into Europe and North America.
Fragile and heavy-lift packing, crating, flat-rack and open-top container solutions.
Hanging-garment containers, humidity control and season-sensitive scheduling for fashion importers.
Mixed-SKU consolidation with accurate HS classification and destination compliance paperwork.
Route surveys, permits and specialised equipment for out-of-gauge and breakbulk shipments.
Whether you are shipping your first container or restructuring a global programme, we will give you a straight answer.
